Frey Reviews

VERY COMFORTABLE
GOOD QUALITY

Frey's customer service is what every company should strive to achieve. They have always gone above and beyond to ensure I have an exceptional experience and that my needs as a customer are met. There have been a few mishaps with shipping problems or product defects - however, anytime a problem or issue occurs, Frey has been there to make it right usually the day I inquire about my issue.

SCAMMERS....FRAUD ALERT..DO NOT BUY ANYTHING FROM THEM..THEY OPENING NEW WEBSIDE EVERY WEEK,DAY TO SCAM PEOPE UNDER NEW WEBSIDE..ANYTHING..COTTON,LINNEN..IS SCAMMING..FRAUD..MINUS- 100 REVIEW EXPIRANCE..All the good review is SCAM,MADE BY THEM..FO NOT BUY ANYTHING FROM FRAY,FRAYNYC AND ANY WEBSIDE WHEN THEY CLOSED AND OPEN NEW ONE..THEY SCAMMER WEBSIDES UNDER NEW NAMES GROWING LIKE MUSHROOMS IN WOODS..DO NOT TRUSTS THEM..

I had a wonderful customer service experience with Larry, a team member in customer relations. I wasn’t expecting to have my issue resolved so quickly and easily and it was such a great surprise. Very kind person and based on my experience, wonderful at his job. Thank you, Larry!

I recently requested to cancel my subscription with
Frey. The customer service person was kind, and understanding. While he/she tried to get me to stay, they didn't push too hard. They gently let me go which was much appreciated. I liked the product, but my clothes need a change in detergent.

Just received my first order!!! And literally placed a new order to try the rest of the scents. I’m in love with the cedar amber and moss. I wish they would make the Chamomile white tea and Eucalyptus into a detergent 😭😭😭 I hate doing laundry and the way store bought brands smell . Yes it’s pricey but it’s worth it and the customer service is fire

A big thank you to Frey!!

I am very impressed with the services these people provided to me. All the items delivered to me on time and are rich in quality. My mom got really happy after receiving them. 5 stars!!

Worst experience ever!!!! they only sell in bulk. so there goes $40. for laundry detergent - or about what I spend annually. still, I want to lessen my carbon footprint and how bad can it be? well, let me tell you - I am allergic to this stuff. puffy eyes wheezing allergic. but it takes a while to figure out what's causing it. So, too late for a refund. so am I out $40.? No, twice that because I have to rewash everything I own. Yay! these people are entitled and have the worst business practices ever!

We love this stuff. Really wish they would sell it in stores. We have been ordering on and off since 2017. I forget which scent is original now that they have names but that is the one we like. luckily it is the one I am not allergic to also!! I get sick of using unscented detergent all the time! Thanks Frey!!

PS: I am trying to order more now but have an issue and am waiting for an email back from CS.

Frey’s delivery was awesome! However I have been disappointed with the lack of sent that you could smell enough and stay with your clothes. It seems ever since the move and revamping products the potency has gone in all the laundry products. The freshener spray and lotion, soap etc. is still good. I will not be purchasing the laundry products anymore.